FAQs

How can I contact NextBirdy?
You can contact us via support@nextbirdy.com or through our Contact Us page. We typically respond within 24 hours.

Do you ship worldwide?
Yes! We offer worldwide shipping. Delivery times may vary depending on your location, but we’ll provide tracking so you can follow your order.

Where do you ship from?
We ship directly from our main warehouses in Hong Kong, ensuring quality control and reliable delivery. 

Can I change or cancel my order?
Yes, you can change or cancel your order within 12 hours after purchase. Just contact our support team, and we’ll assist you right away.

What payment methods do you accept?
We accept (Visa, Mastercard, AMEX) and PayPal for a fast and secure checkout experience.

What if I don’t receive my order?
If your order doesn’t arrive within 30 days after shipping, you are eligible for a full refund. Please contact us at support@nextbirdy.com and we’ll assist you right away.

Will I be charged with customs and taxes?
Our prices are displayed in USD and tax-free. Depending on your country, you may be responsible for import duties, taxes, and customs fees once your order arrives. These charges are determined by your local customs office and are not covered by us. For details, please contact your local customs authority.

How do I return an item?
Please contact us at support@nextbirdy.com with your order number, and we’ll provide instructions for your return.

What if the item(s) I received are defective, incorrect, or damaged?
If you receive an item that is defective, incorrect, or missing, please email us at support@nextbirdy.com with your order number and photos of the product. We’ll work quickly to resolve the issue for you.

When will I receive my refund?
Refunds are issued back to your original payment method. If you paid by credit or debit card, refunds are typically processed by your bank within 7–10 business days after we receive your return or cancellation request. If you haven’t received your refund yet, please contact your bank or card provider directly, as posting times may vary.